Royston
04-03-2008, 04:26 AM
In the course of your work, you may sometimes need to explain technical concepts to your customers. Having them understand you is important not only for technical reasons, but also to ensure customer satisfaction. Communications coach Calvin Sun offers some tips to help make your explanations more understandable and useful.
This download is also available as an entry in our 10 Things blog (http://blogs.techrepublic.com.com/10things/?p=330).
Go to TechRepublic to learn more... (http://downloads.techrepublic.com.com/download.aspx?&docid=349894&part=rss&tag=rss&subj=TechRepublic+Downloads&promo=100112)
This download is also available as an entry in our 10 Things blog (http://blogs.techrepublic.com.com/10things/?p=330).
Go to TechRepublic to learn more... (http://downloads.techrepublic.com.com/download.aspx?&docid=349894&part=rss&tag=rss&subj=TechRepublic+Downloads&promo=100112)