Royston
02-25-2008, 10:58 PM
Convincing users to turn to the help desk for support can be an uphill battle. But if you strive to build rapport and improve your methods of client interaction, users will begin to feel comfortable with help desk operations. Here are 10 practices your help desk can use to improve client utilization.
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This download is also available as an entry in our 10 Things blog (http://blogs.techrepublic.com.com/10things/?p=312).
Go to TechRepublic to learn more... (http://downloads.techrepublic.com.com/download.aspx?&docid=343583&part=rss&tag=rss&subj=TechRepublic+Downloads&promo=100112)